Terms and Conditions – Mobile Sharpening Service
Effective Date: 23/06/2016
Welcome to MasterSharp®. By booking or using our mobile sharpening services, you agree to the following Terms and Conditions. Please read them carefully before using our services.
1. Services Provided
We offer mobile sharpening services for kitchen knives, scissors, garden tools, and other blades as specified at the time of booking. We reserve the right to refuse sharpening of any item deemed unsafe, inappropriate, or unfit for sharpening.
2. Booking and Appointments
Appointments can be made via phone, email, or online booking.
We aim to arrive within the scheduled time window. However, delays due to traffic, weather, or unforeseen circumstances may occur. Please allow an hour before and after scheduled time. If we are delayed, we will notify you as soon as possible.
3. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing.
We accept cash and card payments.
Prices are subject to change and will be communicated prior to the start of service.
4. Cancellations and Rescheduling
Cancellations or rescheduling must be made at least 48 hours in advance.
Late cancellations or no-shows may incur a fee (50% minimum call out fee).
5. Liability
While we take every care with your items, you acknowledge that sharpening carries inherent risks, including but not limited to minor material removal, cosmetic scratches, or damage due to pre-existing conditions.
We are not liable for damage caused by misuse or improper storage after sharpening.
6. Customer Responsibilities
Ensure all tools and items are clean, safe to handle, and free of excessive rust or debris.
Secure pets and provide a safe area for our technician to work if we are operating on your premises.
7. Warranty and Satisfaction
If you are not satisfied with the service, please contact us within 7 days of the appointment.
We will assess any issue and offer a re-sharpening or refund at our discretion.
8. Privacy
We respect your privacy and will only collect and use personal information as necessary to provide our services.
We do not sell or share your personal data with third parties unless required by law.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our service following changes constitutes acceptance of those changes.
Promotions & Discounts
We love rewarding our loyal and new customers! Please note the following when using any special offers:
Eligibility: Discounts and promotions must be mentioned at the time of booking or before payment is made.
One per visit: Only one promotion or discount can be used per appointment unless otherwise stated.
Expiry Dates: All offers have expiry dates – check the fine print or ask us if you’re unsure.
Referrals: Ask about our referral program – bring a friend and you both save!
Market Specials: Promotions offered at markets or events are only valid on the day unless stated otherwise.
We Reserve the Right: We may update, modify, or end promotions at any time.
Have a discount code or special deal? Let us know when you book!